August 6, 2003

State Department Improves U.S. Passport Services

The National Passport Information Center(“NPIC), a centralized public contract center for U.S. passport information, will move from a fee-for-service call to a toll-free service, effective August 19, 2003. The new number is 1-877-4USA-PPT (1-877-487-2778). Live operator service will be available Monday-Friday from 8:00 a.m. to 8:00 PM, EST. Automated information service will continue to be available 24 hours a day, 7 days a week. In addition to the toll-free service number, email access and inquiries can be made at NPIC@state.gov. A response to email inquiries will be received within 24 hours during normal business days. Further information on passports and other international travel information is readily available on the State Department’s website at http://travel.state.gov.